- DoorDash has launched a package deal pickup service within the midst of the busy post-holidays returns season, the company announced Wednesday.
- By the service, clients can request a DoorDash “Dasher” to select up pay as you go packages from their residence and drop them off at a UPS, FedEx or U.S. Postal Service location. As much as 5 packages may be picked up per order for a flat price of $5, or $3 for members of the DashPass subscription service.
- “With Bundle Pickup, we’re leveraging our present logistics infrastructure to fulfill a brand new use case for shoppers and simplify the package deal returns course of,” DoorDash mentioned in its announcement.
DoorDash picked a superb time to roll out its package deal pickup service, as returns exercise jumps following the flurry of presents exchanged through the holidays.
Retailers can count on to see a median of 17.9% of merchandise offered throughout this previous vacation season returned, a worth of almost $171 billion, in response to a report from Appriss Retail and the National Retail Federation. That is the next share than the 16.5% general charge of merchandise returned in 2022.
“For these seeking to keep away from the headache of post-holiday returns whereas assembly retailers’ shortening return home windows, the timing has by no means been higher to strive the service,” DoorDash mentioned.
DoorDash highlighted the comfort its new service presents for e-commerce buyers in its announcement. Clients connect a pay as you go transport label or ship a QR code to the Dasher choosing up their package deal. The Dasher will ship a affirmation picture to the shopper as soon as the drop off is full.
A returns pickup service has been provided within the speedy supply area earlier than. Uber launched a limited-time returns service in 2015 in Manhattan, New York. The providing, obtainable through the now-shuttered UberRUSH service, utilized to pre-paid e-commerce purchases at $4 per pickup.
DoorDash’s foray into reverse logistics comes as the corporate and its rivals broaden their choices past restaurant deliveries. The corporate’s comfort and grocery enterprise grew 80% YoY in its most recently reported quarter.