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Buyer Success Assistant (Mexico Metropolis, Mexico)
Apply hyperlink: https://residentadvisor.peoplehr.internet/Pages/JobBoard/Opening.aspx?v=afbb8cf8-70c8-4e43-b3a1-d6fb1b9d56a4
Resident Advisor is the world’s foremost platform for locating digital music, artists and occasions. Described by the NY Occasions as “probably the most influential digital music web site on the earth”, each month RA reaches greater than 5m individuals throughout its net, cell and app properties.
That is an entry-level place, based mostly in Mexico Metropolis, will help our help crew domestically and throughout the globe to make sure we keep our industry-leading service ranges. Taking part in a significant half within the every day operations of one in every of RA’s most dynamic groups, the Buyer Assist Assistant shall be accountable for day-to-day promoter and buyer help and administration.
RA welcomes candidates from all skills, backgrounds, ethnicities, experiences, gender expressions, and sexual orientations. We goal for the staffing at RA to be a mirrored image of the communities we cowl, amplify and take part inside. We actively promote equality, range, and inclusion within the office, that is mirrored in our inner operations and the remedy of our workers.
Key obligations
- Coping with buyer ticketing queries and resolving potential ticket points
- Speaking with promoters relating to ticket associated queries
- Normal repairs of ticketing admin system
- Figuring out and highlighting potential fraudulent transactions utilizing fraud detection software program
- Helping with promoter funds and advances
- Supporting the US Account managers in advert hoc duties
- Approval and maintenance of artist and label pages
- Overseeing promoter funds
- Coping with disputes and chargebacks
We’re on the lookout for
- Observe file of efficient communication, each interpersonal and digital
- A ardour and understanding of digital music tradition is key
- Keen to align with RA’s values
- Potential to talk Spanish and English fluently is important
- Be based mostly in Mexico Metropolis
We care about
- Offering a wholesome firm tradition with robust inner communication and transparency
- Variety, Fairness and Inclusion with a devoted crew main our firm commitments
- Supporting neighborhood initiatives throughout the {industry}: https://ra.co/about/neighborhood
- Digital music and the values of acceptance that underpin the tradition
Our values
- Digital music is artwork.
- We have fun the progressive values that underpin digital music.
- We advocate for a extra inclusive and equitable digital music neighborhood. We honour the previous, current and way forward for digital music.
- We use innovation to empower the neighborhood.
- We select honesty over acquire and function over revenue.
- We’re at all times entrance left.
This function is a 1 yr full-time contracted function and the anticipated wage vary is 20k-23k MXN each year. When you have questions concerning the function, please contact work@ra.co. This itemizing shall be open for at least two weeks from seventh April. Please you should definitely add work@ra.co to your contacts and test your junk/spam folder for emails from us.
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