Shopper Advisor

Position Mission

The Gucci Shopper Advisor is answerable for offering our shoppers with distinctive service by assembly their particular person wants and expectations, in addition to serving as a “Gucci Ambassador”, selling the philosophy and values of the model.  Ardour for the model is conveyed by making a branded, luxurious consumer expertise.

Key Accountabilities

• Constantly obtain or exceed month-to-month and seasonal particular person and retailer gross sales targets, enhancing and growing the enterprise;
• Present an distinctive customer support expertise by exceeding consumer expectations, demonstrating a wonderful information of the merchandise in addition to Gucci historical past and heritage in accordance with the Gucci promoting ceremony;
• Drive and exceed particular person KPI targets by guaranteeing the best degree of customer support and high quality of gross sales;
• Seize significant buyer information in accordance with the Firm instruments (CRM), for the aim of connecting with the consumer, constructing relationships, and personalizing future consumer growth alternatives;
• Keep an energetic, correct, neat, and arranged consumer guide, contacting shoppers usually and offering acceptable follow-up on all gross sales or consumer requests;
• Potential to debate with shoppers and provides recommendation on basic tendencies within the vogue world and developments within the luxurious market, exhibiting ardour for vogue and luxurious merchandise;
• Work as a group participant and associate with fellow colleagues, foster open and constructive communication to make sure a constant and distinctive expertise, and contribute to a constructive working atmosphere;
• Keep safety requirements throughout the retailer to make sure security of shoppers, colleagues, and merchandise;
• Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
• Keep a neat and arranged understock and inventory room;
• Adhere to Gucci picture requirements and tips;
• Observe all firm insurance policies and procedures.

Key Necessities

• 3+ years of luxurious vogue gross sales expertise ideally in the same position or customer support setting;
• Confirmed skill to drive and exceed particular person and retailer outcomes and construct lasting relationships with clients and colleagues;
• Wonderful communication expertise, each oral and written, and the flexibility to deal with a number of duties concurrently;
• Sturdy group and follow-up expertise are important;
• Accuracy and a spotlight to element;
• Candidate needs to be team-focused with a need to collaborate successfully;
• Potential to work in a fast paced and dynamic atmosphere;
• Excessive flexibility and skill to adapt to totally different clients;
• Potential to work a versatile schedule based mostly on enterprise wants which incorporates, evenings, weekends, and holidays.

Key Pillars for Methods of Working

• Execute the mission of the position with a Radically Shopper-Centric mindset;
• Method actions and relationships with a strategy that promotes Flat, Related and Quick methods of collaborative working;
• Be Relentlessly Inventive and method challenges with an revolutionary mindset;
• Show that Everyone seems to be an Proprietor by ideas, actions, and behaviors.

Key Behaviors to Amplify What We Do

Discover

Thoughtful Thinker

• Sees the large image and understands how personal actions and selections influence others and the group as a complete

Options Developer

• Actively scans the atmosphere for brand new approaches, mixing totally different concepts to come back with inventive but efficient options

Ship

Accountable Achiever

• Actively will get issues achieved, elevating the bar for efficiency, and taking accountability for personal actions

Agile Advocate

• Pushed by the sense of urgency, promotes change and takes sensible dangers in pursuit of targets

Join

Connection Builder

• Builds trust-based relationships throughout boundaries and encourages collaboration
• Adapts personal type to speak impactfully

Folks Enabler

• Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every particular person’s uniqueness

Construct

Steady Learner

• Is self-aware, curious to be taught and seeks suggestions from others to repeatedly develop, at all times placing enchancment over consolation

Expertise Builder

• Supplies constructive and on-going suggestions, coaches and helps others to attain their full potential

Work Authorization

• Certified candidates should have the correct work authorization to work in the US

Accessibility

Our Gucci group is dedicated to offering a tradition of inclusivity and accessibility in all facets of the worker life cycle – beginning with the candidate expertise.  If you’re fascinated with turning into a Gucci Dream-maker and making use of for employment and require an affordable lodging to help with any a part of the applying and/or interview course of, please contact us by electronic mail at accessibility.americas@gucci.com.  

When contacting us, please present your contact info, the position you could have utilized to, and the character of your accessibility subject. Please solely ship inquiries regarding requests for cheap lodging.

Eligible staff may additionally take part in an worker advantages program in addition to an incentive program, topic to the principles governing this system, whereby an award, if any, depends upon numerous components, together with, with out limitation, particular person and organizational efficiency.

Advantages embody: 

• Medical
• Dental
• Imaginative and prescient
• Paid Time Off (PTO)
• 401K

EOE M/D/F/V