GUCCI Shopper

Position Mission

The Gucci Shopper Advisor is answerable for offering our purchasers with distinctive service by assembly their particular person wants and expectations, in addition to serving as a “Gucci Ambassador”, selling the philosophy and values of the model.  Ardour for the model is conveyed by making a branded, luxurious consumer expertise.

By way of the Eyes of the Shopper:  You join me to the model.

Key Accountabilities

• Persistently obtain or exceed month-to-month and seasonal particular person and retailer gross sales targets, enhancing and growing the enterprise;
• Present an distinctive customer support expertise by exceeding consumer expectations, demonstrating a wonderful data of the merchandise in addition to Gucci historical past and heritage in accordance with the Gucci promoting ceremony;
• Drive and exceed particular person KPI targets by guaranteeing the very best degree of customer support and high quality of gross sales;
• Seize significant buyer knowledge in line with the Firm instruments (CRM), for the aim of connecting with the consumer, constructing relationships, and personalizing future consumer improvement alternatives;
• Preserve an energetic, correct, neat, and arranged consumer e-book, contacting purchasers recurrently and offering acceptable follow-up on all gross sales or consumer requests;
• Potential to debate with purchasers and provides recommendation on normal traits within the trend world and developments within the luxurious market, exhibiting ardour for trend and luxurious merchandise;
• Work as a staff participant and companion with fellow colleagues, foster open and constructive communication to make sure a constant and distinctive expertise, and contribute to a optimistic working atmosphere;
• Preserve safety requirements throughout the retailer to make sure security of shoppers, colleagues, and merchandise;
• Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
• Preserve a neat and arranged understock and inventory room;
• Adhere to Gucci picture requirements and tips;
• Comply with all firm insurance policies and procedures.

Key Necessities

• Bachelor’s Diploma most popular;

• 3+ years of luxurious trend gross sales expertise ideally in the same function or customer support setting;
• Confirmed potential to drive and exceed particular person and retailer outcomes and construct lasting relationships with prospects and colleagues;
• Glorious communication abilities, each oral and written, and the power to deal with a number of duties concurrently;
• Robust group and follow-up abilities are important;
• Accuracy and a spotlight to element;
• Candidate ought to be team-focused with a need to collaborate successfully;
• Potential to work in a fast paced and dynamic atmosphere;
• Excessive flexibility and skill to adapt to totally different prospects;
• Potential to work a versatile schedule based mostly on enterprise wants which incorporates, evenings, weekends, and holidays.

Key Pillars for Methods of Working

• Execute the mission of the function with a Radically Shopper-Centric mindset;
• Strategy actions and relationships with a technique that promotes Flat, Linked and Quick methods of collaborative working;
• Be Relentlessly Artistic and method challenges with an revolutionary mindset;
• Reveal that Everyone seems to be an Proprietor by ideas, actions, and behaviors.

Key Behaviors to Amplify What We Do

Discover

Thoughtful Thinker

• Sees the large image and understands how personal actions and selections affect others and the group as a complete

Options Developer

• Actively scans the atmosphere for brand new approaches, mixing totally different concepts to come back with inventive but efficient options

Ship

Accountable Achiever

• Actively will get issues completed, elevating the bar for efficiency, and taking accountability for personal actions

Agile Advocate

• Pushed by the sense of urgency, promotes change and takes good dangers in pursuit of targets

Join

Connection Builder

• Builds trust-based relationships throughout boundaries and encourages collaboration
• Adapts personal model to speak impactfully

Individuals Enabler

• Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every particular person’s uniqueness

Construct

Steady Learner

• Is self-aware, curious to be taught and seeks suggestions from others to repeatedly develop, all the time placing enchancment over consolation

Expertise Builder

• Supplies constructive and on-going suggestions, coaches and helps others to attain their full potential

Work Authorization

• Certified candidates will need to have the correct work authorization to work in the USA

Accessibility

Our Gucci neighborhood is dedicated to offering a tradition of inclusivity and accessibility in all elements of the worker life cycle – beginning with the candidate expertise.  If you’re taken with changing into a Gucci Dream-maker and making use of for employment and require an affordable lodging to help with any a part of the appliance and/or interview course of, please contact us by e mail at accessibility.americas@gucci.com.  

When contacting us, please present your contact info, the function you may have utilized to, and the character of your accessibility challenge. Please solely ship inquiries regarding requests for affordable lodging.

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