To make a criticism or give suggestions, use our on-line varieties, name us or write to us.
Complaints about our providers
Entry Canberra commits to offering glorious customer support. We worth the suggestions we obtain about our service supply. We’ll use it to enhance our service and efficiency.
We’ll acknowledge your suggestions inside 2 enterprise days. We goal to resolve non-regulatory complaints inside 10 enterprise days from the date the criticism was submitted.
If the response takes longer than regular, we’ll hold you knowledgeable and up to date on its progress.
Complaints concerning the industries we regulate
Entry Canberra welcomes complaints concerning the conduct of the people, companies or industries that we regulate.
These complaints might be advanced and it’s important that you simply take the time to provide us all of the required data when making your criticism. This assists us in rapidly progressing your criticism. We’ll hold you knowledgeable concerning the progress of your criticism.
We attempt to resolve less-complex complaints inside 30 days from while you ship us the criticism. The place the matter is advanced and we anticipate it to exceed this time-frame, we’ll hold you up to date.
Complaints about different businesses
Entry Canberra typically receives complaints that want motion from one other space within the ACT Authorities. We’ll ahead such complaints obtained to the related space of presidency for his or her motion and response. If we refer your criticism to a different space within the ACT Authorities, we’ll inform you.
How we are going to reply
We assess all complaints in keeping with the ideas in our accountability commitment policies. This features a coverage to handle unreasonable complaints.
You’ll be able to select to stay nameless in a few of your interactions with us. However, should you give us your contact particulars, it permits us to contact you for extra data if wanted.
In lots of circumstances, we will’t examine or motion nameless complaints. However, suggestions supplied anonymously can provide us helpful data to enhance our providers and our regulatory exercise.