GUCCI Workforce

Function Mission

As a Gucci Workforce Coordinator, you can be answerable for offering total retailer help to the back and front of home groups with varied gross sales help, POS, stock duties, inventory processing and administrative features.

You’ll function a “Gucci Ambassador” by selling the Gucci Values and Amplifiers. Ardour for the model is conveyed via making a branded, luxurious consumer expertise. 

This individual should possess a optimistic angle, wonderful communication abilities and a ardour for the model.

Key Accountabilities

Gross sales Help

• Function a Gucci Ambassador by displaying a welcoming and pleasant angle to all shoppers coming into the shop, directing them to an obtainable Shopper Advisor or Lead Shopper Advisor;
• Help the crew within the promoting course of, making certain the very best degree of consumer expertise;
• Help Shopper Advisors in making ready for VIG consumer appointments, put together consignments, and shut transactions;
• Present dressing room help to Shopper Advisor and Shopper;
• Reply, direct and switch calls with distinctive degree of professionalism;
• Perceive consumer wants to help in escorting them to the right division;
• Work together with shoppers to make sure an elevated procuring expertise.

POS

• Help with the packing and cost course of;
• Facilitate retailer switch requests, cost sends, and product inquiries;
• Precisely seize consumer information required to shut transactions per firm expectations and following up on any lacking and related data.

Stock

• Help the gross sales employees in pulling totally different sizes and styles from inventory;
• Help with retailer cycle counts, scheduled inventories, and reconciliation with route from the Retailer Director/Workforce Supervisor – Operations.

Common

• Escalate all return and trade paperwork to administration on responsibility for receipt signatures to be captured with every day closing flash paperwork;
• Educated of all Gucci merchandise and firm insurance policies, particularly on credit score, gross sales, and customer support.

Key Necessities

• Bachelor’s Diploma most well-liked;

• At the least 2 years of expertise in luxurious retail, hospitality, or buyer service-related trade;
• Expertise working a POS system, a plus;
• Wonderful interpersonal and communication abilities;
• Robust understanding of customer support wants and priorities;
• Capability to multitask, with a robust consideration to element;
• Acquainted in Microsoft Phrase and Outlook;
• Flexibility to work a retail schedule, which can embody evenings, weekends, and holidays.

Key Pillars for Methods of Working

• Execute the mission of the function with a Radically Shopper-Centric mindset;
• Method actions and relationships with a strategy that promotes Flat, Related and Quick methods of collaborative working;
• Be Relentlessly Artistic and method challenges with an modern mindset;
• Display that Everyone seems to be an Proprietor via ideas, actions, and behaviors.

Key Behaviors to Amplify What We Do

Discover

Thoughtful Thinker

• Sees the massive image and understands how personal actions and selections influence others and the group as an entire

Options Developer

• Actively scans the setting for brand spanking new approaches, mixing totally different concepts to return with artistic but efficient options

Ship

Accountable Achiever

• Actively will get issues completed, elevating the bar for efficiency, and taking accountability for personal actions

Agile Advocate

• Pushed by the sense of urgency, promotes change and takes good dangers in pursuit of targets

Join

Connection Builder

• Builds trust-based relationships throughout boundaries and encourages collaboration
• Adapts personal fashion to speak impactfully

Folks Enabler

• Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every individual’s uniqueness

Construct

Steady Learner

• Is self-aware, curious to be taught and seeks suggestions from others to repeatedly develop, at all times placing enchancment over consolation

Expertise Builder

• Supplies constructive and on-going suggestions, coaches and helps others to realize their full potential

Work Authorization

• Certified candidates will need to have the right work authorization to work in Canada

Accessibility

Our Gucci group is dedicated to offering a tradition of inclusivity and accessibility in all elements of the worker life cycle – beginning with the candidate expertise.  In case you are interested by turning into a Gucci Dream-maker and making use of for employment and require an affordable lodging to help with any a part of the appliance and/or interview course of, please contact us by e mail at accessibility.americas@gucci.com.  

When contacting us, please present your contact data, the function you might have utilized to, and the character of your accessibility challenge. Please solely ship inquiries regarding requests for affordable lodging.

EOE M/D/F/V