GUCCI Consumer

Function Mission

The Gucci Consumer Advisor is liable for offering our purchasers with distinctive service by assembly their particular person wants and expectations, in addition to serving as a “Gucci Ambassador”, selling the philosophy and values of the model.  Ardour for the model is conveyed by means of making a branded, luxurious consumer expertise.

Key Accountabilities

• Constantly obtain or exceed month-to-month and seasonal particular person and retailer gross sales targets, enhancing and creating the enterprise;
• Present an distinctive customer support expertise by exceeding consumer expectations, demonstrating a superb information of the merchandise in addition to Gucci historical past and heritage in accordance with the Gucci promoting ceremony;
• Drive and exceed particular person KPI targets by guaranteeing the best degree of customer support and high quality of gross sales;
• Seize significant buyer information based on the Firm instruments (CRM), for the aim of connecting with the consumer, constructing relationships, and personalizing future consumer growth alternatives;
• Keep an energetic, correct, neat, and arranged consumer guide, contacting purchasers usually and offering acceptable follow-up on all gross sales or consumer requests;
• Capacity to debate with purchasers and provides recommendation on basic developments within the vogue world and developments within the luxurious market, displaying ardour for vogue and luxurious merchandise;
• Work as a workforce participant and associate with fellow colleagues, foster open and constructive communication to make sure a constant and distinctive expertise, and contribute to a optimistic working atmosphere;
• Keep safety requirements inside the retailer to make sure security of shoppers, colleagues, and merchandise;
• Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
• Keep a neat and arranged understock and inventory room;
• Adhere to Gucci picture requirements and pointers;
• Observe all firm insurance policies and procedures.

Key Necessities

• Bachelor’s Diploma most well-liked;

• 3+ years of luxurious vogue gross sales expertise ideally in an identical function or customer support setting;
• Confirmed capacity to drive and exceed particular person and retailer outcomes and construct lasting relationships with prospects and colleagues;
• Wonderful communication expertise, each oral and written, and the power to deal with a number of duties concurrently;
• Sturdy group and follow-up expertise are important;
• Accuracy and a spotlight to element;
• Candidate must be team-focused with a need to collaborate successfully;
• Capacity to work in a fast-paced and dynamic atmosphere;
• Excessive flexibility and skill to adapt to completely different prospects;
• Capacity to work a versatile schedule primarily based on enterprise wants which incorporates, evenings, weekends, and holidays.

Key Pillars for Methods of Working

• Execute the mission of the function with a Radically Consumer-Centric mindset;
• Strategy actions and relationships with a strategy that promotes Flat, Linked and Quick methods of collaborative working;
• Be Relentlessly Inventive and method challenges with an modern mindset;
• Reveal that Everyone seems to be an Proprietor by means of ideas, actions, and behaviors.

Key Behaviors to Amplify What We Do

Discover

Thoughtful Thinker

• Sees the large image and understands how personal actions and selections influence others and the group as a complete

Options Developer

• Actively scans the atmosphere for brand spanking new approaches, mixing completely different concepts to return with inventive but efficient options

Ship

Accountable Achiever

• Actively will get issues accomplished, elevating the bar for efficiency, and taking accountability for personal actions

Agile Advocate

• Pushed by the sense of urgency, promotes change and takes sensible dangers in pursuit of targets

Join

Connection Builder

• Builds trust-based relationships throughout boundaries and encourages collaboration
• Adapts personal model to speak impactfully

Folks Enabler

• Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every particular person’s uniqueness

Construct

Steady Learner

• Is self-aware, curious to be taught and seeks suggestions from others to constantly develop, all the time placing enchancment over consolation

Expertise Builder

• Offers constructive and on-going suggestions, coaches and helps others to realize their full potential

Work Authorization

• Certified candidates will need to have the right work authorization to work in the US

Accessibility

Our Gucci group is dedicated to offering a tradition of inclusivity and accessibility in all points of the worker life cycle – beginning with the candidate expertise.  If you’re fascinated about changing into a Gucci Dream-maker and making use of for employment and require an inexpensive lodging to help with any a part of the applying and/or interview course of, please contact us by e mail at accessibility.americas@gucci.com.  

When contacting us, please present your contact data, the function you could have utilized to, and the character of your accessibility challenge. Please solely ship inquiries regarding requests for affordable lodging.

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