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November 23, 2023 — 9:48 AM
I’ve been a vanguard consumer for over 30 years. Customer support has been steadily declining to the purpose I’m contemplating shifting my portfolio. Even the automated voice response system is archaic, at finest. I’ve referred to as to position a set earnings commerce and was on maintain for over 20 minutes- I lastly hung up. Though it’s possible you’ll name a distinct quantity it’s the identical voice response system and unable to achieve the proper unit. Very irritating . In the event that they wish to enhance margins, a minimum of put money into state-of-the-art voice response system (advising your wait time and possibility for name again) Very disappointing!!
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