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About Clutch:
We’re on a mission to reinvent the way in which folks purchase, promote, and personal automobiles. Are you recreation?
Clutch is Canada’s largest on-line used automotive retailer, delivering a seamless, hassle-free automotive shopping for and promoting expertise to drivers in all places. Clients can browse tons of of automobiles from the consolation of their houses, get the best one delivered to their door, and luxuriate in peace of thoughts with our 10-Day Cash-Again Assure… and that’s only the start.
Named two years in a row to the Globe & Mail’s listing of the Prime Rising Firms in Canada and in addition awarded spots on Deloitte’s Expertise Quick 50™ and Quick 500™ lists, we’re trying so as to add curious, hard-working, and pushed people to our rising staff.
Headquartered in Toronto, Clutch was based in 2017 and presently companies Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by quite a few world-class traders, together with D1 Capital, Canaan, Actual Ventures, BrandProject, and Upper90. To study extra, go to clutch.ca.
Concerning the Position:
As a key participant, you will give attention to guaranteeing our prospects stay glad and constant after buying a automotive by delivering excellent help and help. Image your self because the hero who ensures each buyer leaves with a smile. You will sort out their inquiries, issues, and post-vehicle supply points promptly and with a give attention to their full satisfaction.
What You’ll Do
- Reply to post-sale inquiries and escalations
- Collaborate cross-functionally with mechanics, detailers, finance, and logistics to make sure buyer resolutions are delivered effectively
- Work to resolve real-time buyer points with a way of urgency, exercising common sense, negotiating expertise, and creativity to resolve tickets
- Multi-task competing priorities: taking incoming buyer calls, arranging repairs/returns, conducting buyer follow-ups, responding to emails and many others.
- Present authorizations for repairs and reimbursements to prospects
- Flag themes in buyer points, working proactively with Management to rectify the supply internally
All About You
- Automotive expertise (dealership, OEM) strongly most popular
- Automotive information, together with an understanding of automotive techniques, mechanical points and upkeep practices
- Excellent communication expertise, each written and verbal
- Sound Judgement, Drawback-Fixing Expertise, and meticulous consideration to element
- Snug in a fast-paced surroundings and in a position to juggle a lot of prospects and techniques at a time
- Buyer-focused, affected person, with a ardour for delivering distinctive service
- Proficiency in utilizing customer support software program and instruments
- Stoked about disrupting and redefining an age-old trade and a drive to win
- 2-3 years of customer support expertise
Why you’ll adore it at Clutch
- Autonomy & possession — create your individual path, and personal your work
- Aggressive compensation and fairness incentives!
- Well being and dental advantages
- A number of alternatives for progress
Please notice this function is on-site in Etobicoke (not hybrid), you have to be comfy working on-site. This function is full-time.
Clutch is dedicated to fostering an inclusive office the place all people have a chance to succeed. In the event you require lodging at any stage of the interview course of, please e mail expertise@clutch.ca.
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