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Kia Seltos was taken out of the dealership for a whole evening – Proprietor tracks SUV by way of Kia Join app
In a fairly surprising flip of occasions, Kia Join telematics suite uncovered joyriding of supplier personnel after a Kia Seltos GTX+ Diesel AT Pewter Olive was handed over to M/s Solar Globe authorised Kia dealership in Bhopal, Madhya Pradesh for repairs. Proprietor of stated Seltos raised considerations over potential misuse.
Kia Join Telematics
Automotive know-how has been seeing new heights with yearly passing by. As soon as flagship tech, normally trickles all the way down to mainstream autos and one in all them is telematics. Kia Join telematics suite is now on supply with its most reasonably priced Sonet, one thing that we detailed in our long-term last report.
Mr Priyank Shah, partner of stated Kia Seltos proprietor, had dropped their car at M/s Solar Globe authorised Kia dealership at Bhopal on twenty sixth October 2023 for minor unintended damages. Repairs had been finished and Mr Shah was notified of the identical on twenty fifth November and assortment of stated Seltos from Solar Globe was scheduled for a later date.
To proprietor’s shock, Kia Join telematics suite started to ping linked cell phone relating to utilization of the car on twenty sixth November at midday. When Mr Shah used the stay monitoring characteristic on Kia Join cell app, the horrors started to unravel. We are saying horrors as a result of one of many stops included “Desi Sharab Store” close to Ashima Mall, Bhopal.
Mr. Shah took screenshots of commutes made by their Seltos from right here onwards, sensing a fishy scenario. Within the screenshots above, we will see the car going over 100 km/h speeds and a number of journeys coated, together with an in a single day keep outdoors of dealership premises and introduced again to the compound on twenty seventh November morning.
We will additionally see different patterns suggesting misuse of buyer’s car by dealership personnel too. For instance, the 28-minute idle time for a 1 km commute distance suggests turning on AC at buyer’s expense. When Mr Shah visited Solar Globe authorised Kia dealership on twenty seventh midday unannounced, service division had no thought of the whereabouts of stated Seltos car, yesterday.
Service advisor fired
After producing concrete proof suggesting joyriding of their car, it got here to mild that service advisor was the offender right here. Solar Globe dealership has fired stated service advisor after it was dropped at their discover. Kia Care buyer assist, nevertheless, didn’t present a passable response, in line with proprietor.
Kia Care regretted this inconvenience and promised crucial motion in response to proprietor’s e-mail. Later that day, Kia Care modified the standing of the grievance to “Case Resolved”. Mr Shah talked about that Kia India has not reached out to them relating to preventive measures for future occurrences of comparable points, as this blunder from the service advisor might have had life-altering implications for Mr and Mrs Shah.
This incident sheds mild on the necessity to monitor one’s car despite the fact that they’ve formally handed over their car to an authorised dealership. That is true for any model, and never simply Kia. The Kia Join telematics suite did a commendable job in alerting homeowners relating to utilization of car and offering thorough statistics for a similar.
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