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01/08/2024
Gucci – Common
East Rutherford – United States of America
Function Mission
The Gucci Consumer Advisor is chargeable for offering our shoppers with distinctive service by assembly their particular person wants and expectations, in addition to serving as a “Gucci Ambassador”, selling the philosophy and values of the model. Ardour for the model is conveyed by way of making a branded, luxurious shopper expertise.
Key Accountabilities
- Constantly obtain or exceed month-to-month and seasonal particular person and retailer gross sales targets, enhancing and growing the enterprise;
- Present an distinctive customer support expertise by exceeding shopper expectations, demonstrating a superb data of the merchandise in addition to Gucci historical past and heritage in accordance with the Gucci promoting ceremony;
- Drive and exceed particular person KPI targets by guaranteeing the very best degree of customer support and high quality of gross sales;
- Seize significant buyer information in keeping with the Firm instruments (CRM), for the aim of connecting with the shopper, constructing relationships, and personalizing future shopper improvement alternatives;
- Keep an lively, correct, neat, and arranged shopper guide, contacting shoppers recurrently and offering applicable follow-up on all gross sales or shopper requests;
- Potential to debate with shoppers and provides recommendation on normal developments within the vogue world and developments within the luxurious market, displaying ardour for vogue and luxurious merchandise;
- Work as a workforce participant and accomplice with fellow colleagues, foster open and constructive communication to make sure a constant and distinctive expertise, and contribute to a constructive working setting;
- Keep safety requirements inside the retailer to make sure security of consumers, colleagues, and merchandise;
- Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
- Keep a neat and arranged understock and inventory room;
- Adhere to Gucci picture requirements and pointers;
- Comply with all firm insurance policies and procedures.
Key Necessities
- Bachelor’s Diploma most popular;
- 3+ years of luxurious vogue gross sales expertise ideally in an analogous position or customer support setting;
- Confirmed potential to drive and exceed particular person and retailer outcomes and construct lasting relationships with clients and colleagues;
- Wonderful communication expertise, each oral and written, and the flexibility to deal with a number of duties concurrently;
- Robust group and follow-up expertise are important;
- Accuracy and a spotlight to element;
- Candidate must be team-focused with a need to collaborate successfully;
- Potential to work in a fast-paced and dynamic setting;
- Excessive flexibility and talent to adapt to totally different clients;
- Potential to work a versatile schedule based mostly on enterprise wants which incorporates, evenings, weekends, and holidays.
Key Pillars for Methods of Working
- Execute the mission of the position with a Radically Consumer-Centric mindset;
- Method actions and relationships with a strategy that promotes Flat, Linked and Quick methods of collaborative working;
- Be Relentlessly Artistic and strategy challenges with an modern mindset;
- Display that Everyone seems to be an Proprietor by way of ideas, actions, and behaviors.
Key Behaviors to Amplify What We Do
Discover
Thoughtful Thinker
- Sees the massive image and understands how personal actions and selections influence others and the group as an entire
Options Developer
- Actively scans the setting for brand new approaches, mixing totally different concepts to come back with inventive but efficient options
Ship
Accountable Achiever
- Actively will get issues accomplished, elevating the bar for efficiency, and taking accountability for personal actions
Agile Advocate
- Pushed by the sense of urgency, promotes change and takes good dangers in pursuit of targets
Join
Connection Builder
- Builds trust-based relationships throughout boundaries and encourages collaboration
- Adapts personal model to speak impactfully
Folks Enabler
- Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every particular person’s uniqueness
Construct
Steady Learner
- Is self-aware, curious to study and seeks suggestions from others to repeatedly develop, at all times placing enchancment over consolation
Expertise Builder
- Offers constructive and on-going suggestions, coaches and helps others to realize their full potential
Work Authorization
- Certified candidates will need to have the right work authorization to work in the US
Accessibility
Our Gucci neighborhood is dedicated to offering a tradition of inclusivity and accessibility in all features of the worker life cycle – beginning with the candidate expertise. If you’re desirous about turning into a Gucci Dream-maker and making use of for employment and require an affordable lodging to help with any a part of the appliance and/or interview course of, please contact us by e mail at accessibility.americas@gucci.com.
When contacting us, please present your contact info, the position you might have utilized to, and the character of your accessibility subject. Please solely ship inquiries regarding requests for affordable lodging.
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