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If you’re a Dream-maker, that is the place for you. Collectively, we’ll create the actual material of Gucci. A group of individuals united by the identical ardour: breaking new floor within the vogue world and past.
Abstract
If you’re a Dream-maker, that is the place for you. Collectively, we’ll create the actual material of Gucci. A group of individuals united by the identical ardour: breaking new floor within the vogue world and past.
Job Description
Function Mission
The Gucci Consumer Advisor is accountable for offering our purchasers with distinctive service by assembly their particular person wants and expectations, in addition to serving as a “Gucci Ambassador”, selling the philosophy and values of the model. Ardour for the model is conveyed via making a branded, luxurious consumer expertise.
Key Accountabilities
- Persistently obtain or exceed month-to-month and seasonal particular person and retailer gross sales targets, enhancing and growing the enterprise;
- Present an distinctive customer support expertise by exceeding consumer expectations, demonstrating a wonderful data of the merchandise in addition to Gucci historical past and heritage in accordance with the Gucci promoting ceremony;
- Drive and exceed particular person KPI targets by making certain the best degree of customer support and high quality of gross sales;
- Seize significant buyer knowledge in response to the Firm instruments (CRM), for the aim of connecting with the consumer, constructing relationships, and personalizing future consumer growth alternatives;
- Preserve an energetic, correct, neat, and arranged consumer ebook, contacting purchasers commonly and offering acceptable follow-up on all gross sales or consumer requests;
- Skill to debate with purchasers and provides recommendation on basic traits within the vogue world and developments within the luxurious market, displaying ardour for vogue and luxurious merchandise;
- Work as a crew participant and companion with fellow colleagues, foster open and constructive communication to make sure a constant and distinctive expertise, and contribute to a optimistic working atmosphere;
- Preserve safety requirements throughout the retailer to make sure security of shoppers, colleagues, and merchandise;
- Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
- Preserve a neat and arranged understock and inventory room;
- Adhere to Gucci picture requirements and pointers;
- Observe all firm insurance policies and procedures.
Key Necessities
- Bachelor’s Diploma most popular;
- 3+ years of luxurious vogue gross sales expertise ideally in the same function or customer support setting;
- Confirmed potential to drive and exceed particular person and retailer outcomes and construct lasting relationships with prospects and colleagues;
- Glorious communication expertise, each oral and written, and the power to deal with a number of duties concurrently;
- Robust group and follow-up expertise are important;
- Accuracy and a focus to element;
- Candidate needs to be team-focused with a need to collaborate successfully;
- Skill to work in a fast-paced and dynamic atmosphere;
- Excessive flexibility and talent to adapt to totally different prospects;
- Skill to work a versatile schedule based mostly on enterprise wants which incorporates, evenings, weekends, and holidays.
Key Pillars for Methods of Working
- Execute the mission of the function with a Radically Consumer-Centric mindset;
- Strategy actions and relationships with a strategy that promotes Flat, Related and Quick methods of collaborative working;
- Be Relentlessly Artistic and strategy challenges with an modern mindset;
- Show that Everyone seems to be an Proprietor via ideas, actions, and behaviors.
Key Behaviors to Amplify What We Do
Discover
Thoughtful Thinker
- Sees the large image and understands how personal actions and selections impression others and the group as an entire
Options Developer
- Actively scans the atmosphere for brand spanking new approaches, mixing totally different concepts to come back with inventive but efficient options
Ship
Accountable Achiever
- Actively will get issues accomplished, elevating the bar for efficiency, and taking accountability for personal actions
Agile Advocate
- Pushed by the sense of urgency, promotes change and takes sensible dangers in pursuit of targets
Join
Connection Builder
- Builds trust-based relationships throughout boundaries and encourages collaboration
- Adapts personal fashion to speak impactfully
Folks Enabler
- Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every particular person’s uniqueness
Construct
Steady Learner
- Is self-aware, curious to be taught and seeks suggestions from others to constantly develop, all the time placing enchancment over consolation
Expertise Builder
- Supplies constructive and on-going suggestions, coaches and helps others to realize their full potential
Work Authorization
- Certified candidates should have the right work authorization to work in america
Accessibility
Our Gucci group is dedicated to offering a tradition of inclusivity and accessibility in all points of the worker life cycle – beginning with the candidate expertise. If you’re considering turning into a Gucci Dream-maker and making use of for employment and require an inexpensive lodging to help with any a part of the applying and/or interview course of, please contact us by electronic mail at accessibility.americas@gucci.com.
When contacting us, please present your contact data, the function you might have utilized to, and the character of your accessibility concern. Please solely ship inquiries regarding requests for cheap lodging.
Wage Vary:
For people assigned and/or employed to work in New York, GUCCI features a cheap estimate of the wage or hourly fee vary for this function. This considers the big selection of things which can be thought of in making compensation selections; together with however not restricted to enterprise or organizational wants, talent units, expertise and coaching, licensure, and certifications. As well as, the place a candidate falls throughout the disclosed vary estimate could also be depending on the relevant geographic differential related to the situation by which the place could also be crammed.
An affordable estimate of the present base wage vary is $21.00 USD to $25.00 USD.
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