GUCCI Consumer

Function Mission

The Gucci Consumer Advisor is liable for offering our shoppers with distinctive service by assembly their particular person wants and expectations, in addition to serving as a “Gucci Ambassador”, selling the philosophy and values of the model.  Ardour for the model is conveyed by means of making a branded, luxurious consumer expertise.

Key Accountabilities

• Persistently obtain or exceed month-to-month and seasonal particular person and retailer gross sales targets, enhancing and creating the enterprise;
• Present an distinctive customer support expertise by exceeding consumer expectations, demonstrating a superb information of the merchandise in addition to Gucci historical past and heritage in accordance with the Gucci promoting ceremony;
• Drive and exceed particular person KPI targets by making certain the best degree of customer support and high quality of gross sales;
• Seize significant buyer information in response to the Firm instruments (CRM), for the aim of connecting with the consumer, constructing relationships, and personalizing future consumer improvement alternatives;
• Preserve an lively, correct, neat, and arranged consumer ebook, contacting shoppers repeatedly and offering acceptable follow-up on all gross sales or consumer requests;
• Capacity to debate with shoppers and provides recommendation on basic traits within the trend world and developments within the luxurious market, displaying ardour for trend and luxurious merchandise;
• Work as a crew participant and companion with fellow colleagues, foster open and constructive communication to make sure a constant and distinctive expertise, and contribute to a optimistic working setting;
• Preserve safety requirements throughout the retailer to make sure security of shoppers, colleagues, and merchandise;
• Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
• Preserve a neat and arranged understock and inventory room;
• Adhere to Gucci picture requirements and pointers;
• Comply with all firm insurance policies and procedures.

Key Necessities

• Bachelor’s Diploma most popular;
• 3+ years of luxurious trend gross sales expertise ideally in an identical position or customer support setting;
• Confirmed skill to drive and exceed particular person and retailer outcomes and construct lasting relationships with clients and colleagues;
• Glorious communication expertise, each oral and written, and the power to deal with a number of duties concurrently;
• Robust group and follow-up expertise are important;
• Accuracy and a focus to element;
• Candidate must be team-focused with a want to collaborate successfully;
• Capacity to work in a fast paced and dynamic setting;
• Excessive flexibility and skill to adapt to completely different clients;
• Capacity to work a versatile schedule primarily based on enterprise wants which incorporates, evenings, weekends, and holidays.

Key Pillars for Methods of Working

• Execute the mission of the position with a Radically Consumer-Centric mindset;
• Method actions and relationships with a strategy that promotes Flat, Linked and Quick methods of collaborative working;
• Be Relentlessly Inventive and method challenges with an revolutionary mindset;
• Exhibit that Everyone seems to be an Proprietor by means of ideas, actions, and behaviors.

Key Behaviors to Amplify What We Do

Discover

Thoughtful Thinker

• Sees the massive image and understands how personal actions and selections affect others and the group as a complete

Options Developer

• Actively scans the setting for brand new approaches, mixing completely different concepts to return with artistic but efficient options

Ship

Accountable Achiever

• Actively will get issues performed, elevating the bar for efficiency, and taking accountability for personal actions

Agile Advocate

• Pushed by the sense of urgency, promotes change and takes good dangers in pursuit of targets

Join

Connection Builder

• Builds trust-based relationships throughout boundaries and encourages collaboration
• Adapts personal type to speak impactfully

Individuals Enabler

• Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every individual’s uniqueness

Construct

Steady Learner

• Is self-aware, curious to study and seeks suggestions from others to constantly develop, at all times placing enchancment over consolation

Expertise Builder

• Offers constructive and on-going suggestions, coaches and helps others to realize their full potential

Work Authorization

• Certified candidates should have the right work authorization to work in the USA

Accessibility

Our Gucci neighborhood is dedicated to offering a tradition of inclusivity and accessibility in all points of the worker life cycle – beginning with the candidate expertise.  If you’re involved in turning into a Gucci Dream-maker and making use of for employment and require an inexpensive lodging to help with any a part of the appliance and/or interview course of, please contact us by e-mail at accessibility.americas@gucci.com.  

When contacting us, please present your contact data, the position you could have utilized to, and the character of your accessibility situation. Please solely ship inquiries regarding requests for cheap lodging.

Wage Vary – California

For people assigned and/or employed to work in California, GUCCI features a cheap estimate of the wage or hourly charge vary for this position. This considers the big selection of things which might be thought of in making compensation selections; together with however not restricted to enterprise or organizational wants, ability units, expertise and coaching, licensure, and certifications. As well as, the place a candidate falls throughout the disclosed vary estimate could also be depending on the relevant geographic differential related to the placement through which the place could also be crammed.  

An affordable estimate of the present base wage vary is $16.30 USD to $16.48 USD. 

Eligible staff may take part in an worker advantages program in addition to an incentive program, topic to the foundations governing this system, whereby an award, if any, relies on numerous components, together with, with out limitation, particular person and organizational efficiency.

Advantages embody: 

• Medical
• Dental
• Imaginative and prescient
• Paid Time Off (PTO)
• 401K

EOE M/D/F/V