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If you’re a Dream-maker, that is the place for you. Collectively, we’ll create the true cloth of Gucci. A neighborhood of individuals united by the identical ardour: breaking new floor within the trend world and past.
Position Mission
As a Gucci Lead Consumer Advisor, you’ll help the Retailer Director and Group Supervisor within the driving of gross sales outcomes, coaching and supervision of Consumer Advisors, merchandise administration and each day retailer operations.
You can be a dynamic and galvanizing chief who has a powerful background in relationship constructing abilities, with each exterior and inside shoppers. As a Lead Consumer Advisor, you’ll be a job mannequin and symbolize the model as a Gucci Ambassador by selling the Gucci Values and Amplifiers throughout the market.
Key Accountabilities
Group
- Present supervision and steering to Consumer Advisors on the promoting ground to ship the best efficiency via a buyer centric angle, driving gross sales as a shopper advisor chief;
- Accomplice with the Group Supervisor to assist actual time teaching and suggestions to attain enterprise and product class targets;
- Help within the growth and progress inside your staff;
- Guarantee a constant and branded onboarding expertise for Consumer Advisors and facilitate coaching in collaboration with retailer administration, making certain model initiatives are clearly understood.
Consumer
- Act as a job mannequin by offering an distinctive shopper service expertise by greeting, listening, and aiding shoppers to exceed their buying wants;
- Demonstrates a wonderful data of the merchandise in addition to Gucci historical past and heritage;
- Appeal to new shoppers by being a Model Ambassador via networking throughout the neighborhood;
- Drive and exceed particular person KPI targets, by making certain the best stage of customer support and high quality of gross sales.
Operations
- Flooring management duties; opening/closing the shop, organizing protection for the ground when associates are at lunch/taking a break;
- Contribute to upholding the visible show of all merchandise in accordance with Gucci visible requirements;
- Help the each day operations of the shop when administration shouldn’t be current;
- First level of contact ought to a troublesome shopper problem come up.
Key Necessities
- Gross sales administration expertise in retail, luxurious retail, or service-related trade most popular;
- Bachelor’s Diploma in a associated discipline is most popular;
- Confirmed means to drive optimistic buyer experiences that construct loyalty and ship measurable outcomes;
- Skill to handle competing priorities in a fast-paced surroundings;
- Proficiency with Microsoft Workplace software program together with Phrase, Excel, PowerPoint, Outlook;
- Trade consciousness and powerful enterprise acumen;
- Sturdy verbal and written communication abilities and wonderful organizational abilities;
- Ardour for the Trend Trade;
- Flexibility to work a retail schedule which is able to embody evenings, weekends, and holidays.
Key Pillars for Methods of Working
- Execute the mission of the position with a Radically Consumer-Centric mindset;
- Method actions and relationships with a technique that promotes Flat, Linked and Quick methods of collaborative working;
- Be Relentlessly Inventive and method challenges with an revolutionary mindset;
- Exhibit that Everyone seems to be an Proprietor via ideas, actions, and behaviors.
Key Behaviors to Amplify What We Do
Discover
Thoughtful Thinker
- Sees the large image and understands how personal actions and selections influence others and the group as a complete
Options Developer
- Actively scans the surroundings for brand spanking new approaches, mixing completely different concepts to return with inventive but efficient options
Ship
Accountable Achiever
- Actively will get issues executed, elevating the bar for efficiency, and taking accountability for personal actions
Agile Advocate
- Pushed by the sense of urgency, promotes change and takes sensible dangers in pursuit of targets
Join
Connection Builder
- Builds trust-based relationships throughout boundaries and encourages collaboration
- Adapts personal type to speak impactfully
Folks Enabler
- Empowers others by offering autonomy and inspiring self-expression, valuing, and amplifying every individual’s uniqueness
Construct
Steady Learner
- Is self-aware, curious to be taught and seeks suggestions from others to constantly develop, all the time placing enchancment over consolation
Expertise Builder
- Offers constructive and on-going suggestions, coaches and helps others to attain their full potential
Work Authorization
- Certified candidates will need to have the right work authorization to work in america
Accessibility
Our Gucci neighborhood is dedicated to offering a tradition of inclusivity and accessibility in all points of the worker life cycle – beginning with the candidate expertise. If you’re involved in changing into a Gucci Dream-maker and making use of for employment and require an inexpensive lodging to help with any a part of the appliance and/or interview course of, please contact us by e-mail at accessibility.americas@gucci.com.
When contacting us, please present your contact data, the position you have got utilized to, and the character of your accessibility problem. Please solely ship inquiries regarding requests for affordable lodging.
Wage Vary – California
For people assigned and/or employed to work in California, GUCCI features a affordable estimate of the wage or hourly fee vary for this position. This considers the wide selection of things which are thought of in making compensation selections; together with however not restricted to enterprise or organizational wants, talent units, expertise and coaching, licensure, and certifications. As well as, the place a candidate falls throughout the disclosed vary estimate could also be depending on the relevant geographic differential related to the situation during which the place could also be crammed.
An inexpensive estimate of the present base wage vary is $18.90 USD to $21.00 USD.
Eligible workers can also take part in an worker advantages program in addition to an incentive program, topic to the principles governing this system, whereby an award, if any, will depend on numerous components, together with, with out limitation, particular person and organizational efficiency.
Advantages embody:
- Medical
- Dental
- Imaginative and prescient
- Paid Time Off (PTO)
- 401K
EOE M/D/F/V
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