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A profession at our firm is an ongoing journey of discovery: our 57,000 individuals are shaping how the world lives, works and performs via subsequent technology developments in healthcare, life science and efficiency supplies. For greater than 350 years and internationally we have now passionately pursued our curiosity to search out novel and vibrant methods of enhancing the lives of others.
Your Position:
World Help Middle-Provider & Finance Care total is managing roughly 20000 queries a month and working in numerous authorized entities and a number of other instruments & ERP’s corresponding to Concur, Oracle, Ariba and SAP.
Handle the interior Merck Workers/ Stakeholders and third social gathering exterior distributors by guaranteeing well timed and correct decision of queries via standardized processed via the P2P platform, together with associated channels corresponding to Procure4You and Finance4You Ticketing Instruments, Cisco telephone traces, chat & Outlook emails.
- You might be liable for responding to questions and requests in a well timed and correct method in line with dedicated targets, with prime quality and correct solutions. When performing these duties, you guarantee alignment to all related work directions and course of pointers.
- You talk to all clients, distributors, and colleagues in a well mannered and useful method. You guarantee each your verbal and written communication is environment friendly and efficient.
- Observe enquiry decision progress and proactively name clients with a standing replace or decision if queries can’t be resolved on preliminary interplay.
- You stay compliant to all segregation of duties necessities. When performing these duties, you guarantee alignment to all related work directions and course of pointers.
- Looking for out higher methods of offering data to the exterior vendor or inner buyer, to enhance their total expertise, with a particular deal with the interior buyer.
- Your duties contains customer-based efficiency opinions, and figuring out alternatives corresponding to higher data articles, priorities for operational course of enhancements, or enhancements within the group operations.
- Sometimes, you take part and cooperate in extra initiatives, corresponding to however not restricted to operational excellence or audit preparation and response.
Who You Are:
- Bachelor’s/Faculty Diploma
- Ideally 1-3-year work expertise in Buyer Service Trade/BPO expertise
- SAP, Oracle, Ariba & Concur data is most popular
- Expertise person of various channels (Cisco Telephony, Chat, Ticketing Instrument – SNOW)
Useful & Interpersonal expertise
- English proficient
- Excellent buyer focus/buyer centricity
- Sharp consideration to element
- Robust analytical and problem-solving expertise.
- Meticulous and diligent attributes.
- Educated in MS-Workplace (Excel, PowerPoint, Phrase)
- Initiative and pro-active perspective
What we provide: We’re curious minds that come from a broad vary of backgrounds, views, and life experiences. We have a good time all dimensions of range. We consider that it drives excellence, innovation, and human progress. We care about our clients, sufferers, and our wealthy combine of individuals. This range strengthens our capacity to guide in science and expertise. We’re dedicated to creating entry and alternatives for all and empower you to fulfil your ambitions. Our numerous companies provide numerous profession strikes to hunt new horizons. Be part of us in constructing a tradition of inclusion and belonging that impacts tens of millions and empowers everybody to deliver their curiosity to life.
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